How to Raise a Complaint

Last updated: October 2026

Marriageshoulder Septic wants every homeowner to have a fair and honest experience. If something went wrong, please let us know. This page shows how to make a complaint and what to expect afterward. It is a general template and is not legal advice.

What You Can Tell Us About

You can reach out about:

• Your experience when calling or contacting Marriageshoulder Septic
• The way your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a provider we connected you with

If the Problem Is With a Provider

Providers in our network are independent businesses. They answer for their own quotes, prices, work and customer service. If you are unhappy with work on your septic system, sewer line or plumbing, the usual first step is to raise it with the provider directly and keep a written record.

Please still tell us. Feedback about providers helps keep our network honest, and providers who repeatedly fall short may be removed. Keep in mind that Marriageshoulder Septic cannot settle contract disputes, refund money for a provider's work or make decisions for a provider.

Sending Your Complaint

Email contact@marriageshoulder.garden and include:

• Your name and a way to reach you
• The date you contacted us or the provider
• The number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you hope for

After You Write

We will confirm we received your complaint by email, usually within a few business days. We will look into what happened, which may include contacting the provider. Then we will reply with what we found and any steps we are taking.

Still Not Happy?

If our answer does not satisfy you, reply and ask us to take another look. You can also contact your state consumer protection office or attorney general, or your local Better Business Bureau. For problems with licensed plumbing or septic contractors, your state licensing board or local health department may be able to help too.

Contact

Email: contact@marriageshoulder.garden